Support
Need a hand? Email [email protected] or send us a message below. We typically reply within one business day.
Common questions
I can’t find my ticket email
Check your spam/junk folder and search for the event name. Tickets are sent once your registration is approved — if you registered but aren’t approved yet, you won’t have a ticket. Still stuck? Email us and include the event and the address you registered with.
How do I add my ticket to Google or Apple Wallet?
Open your ticket (the link in your ticket email, or your tickets at legit.events/me) and tap Add to Google Wallet. You can also use the “Add to calendar” link or the printable badge.
I need to cancel my spot
Use the Cancel your spot link in your ticket email, or cancel from your tickets page at legit.events/me. Cancelling frees your seat for anyone on the waiting list.
Do you charge for tickets?
No — legit.events issues free tickets and does not process payments. If an event involves payment, that’s handled by the organiser separately.
I’m an organiser and need help with my event
We’re happy to help with onboarding, branding, attendee imports, travel logistics and door-scanning setup. Email us or use the form below and we’ll get back to you.
Contact us
Prefer email? [email protected]